Last week I shut my LinkedIn account down.
My first attempt resulted in a warning web page saying I couldn’t shut it down because I had over 250 contacts. With that hint, I just deleted contacts until I had fewer than 250. Then I could close my account through their web form.
Please Don’t Go!
The first close attempt resulted in an e-mail from LinkedIn to their “customer support” group, cc-ed to me, asking them to close my account because I was unable to, citing the reason:
The member has a large network of connections to close. Please close during non-peak hours.
LinkedIn seems to be suggesting their site is so fragile it can’t be trusted to delete during peak hours.
A week later (as in today), I got the predicted response from “customer support”, namely a plea to stay. Today’s e-mail started with:
I’m sorry it’s taken so long to get back to you.
The apology seems rather disengenuous given the rest of the e-mail, which continued with:
I noticed that you have put a lot of effort into growing your LinkedIn network. Because of this, I wanted to confirm that you want to close an account with such a large number of connections.
Only after this did the e-mail start outlining further steps I’d have to take to close the account I’d already closed last week.
Why did I close my LinkedIn account? On the “con” side, it was a hassle to go through invitations to connect from people I didn’t know or had met once. I felt bad if I said “no” or “yes”. On the “pro” side, I couldn’t come up with anything. It’s not like I’m going to use LinkedIn to find a job.